When you purchase a digital product, you’ll receive an automated email with a unique download link for the digital file. For security, once you click the link, you have 24 hours to download the product. 24 hours after the link is first clicked, it will expire.
Given the nature of the digital download items, we do not offer refunds or credit on these purchases. Consulting programs are sold in packages of multiple hours. If at any time, appointments are missed or cancelled, no refunds shall be issued. It is expected for you to utilize the hours within the given time period set aside for you based on your individual needs and stated in your agreement, unless agreed upon by you and your coach.